By Douglas Kennedy
Doug's articles, that have encouraged hoteliers around the globe, are awarded chronologically, permitting the readers to work out how education concepts and methods have advanced through the years. learn how rising applied sciences, reminiscent of on-line distribution, on-line visitor experiences, and CRM expertise have impacted inn revenues and repair education through the years. even if know-how alterations, Doug's middle strategies ranging from his first actual education article are nonetheless suitable this day.
Doug is President of the Kennedy education community, Inc. a number one supplier of personalized education courses and cell secret purchasing prone for the accommodation and hospitality undefined. Doug remains to be a fixture at the industry’s convention circuit for inn businesses, manufacturers and institutions, as he been for over decades.
Read or Download Still On The Road To Sales And Guest Service Excellence: Doug Kennedy's Hospitality Training Articles 1996 - 2012 PDF
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Still On The Road To Sales And Guest Service Excellence: Doug Kennedy's Hospitality Training Articles 1996 - 2012 by Douglas Kennedy
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